Your Wellbeing Comes First

Tk10i Responsible Gaming — A Safe & Healthy Betting Experience

Betting is true entertainment only when it stays enjoyable. But when control slips away, entertainment becomes a burden. tk10i wants you to always play with a smile — this page covers all our protection tools and resources in detail.

Quick Overview — Our Protection Tools

Deposit Limit — Set your own limit on how much you can deposit per day, week, or month.

Loss Limit — Betting will automatically stop once you've lost a set amount.

Cooling-Off Period — Take a break of 1 to 30 days, reflect, then come back.

Self-Exclusion — Lock your account for 3 months to 5 years for a long-term break.

Session Time Limit — Set a time limit on how long you can play in a single session.

Our Responsible Gaming Tools

Each tool can be configured to suit your own preferences. Go to the Settings section of your account to get started.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 72-hour cooling-off period.

Takes effect immediately

Loss Limit

If you exceed a set loss amount within a defined period, betting will be stopped automatically — the system will close your session.

Automatically Activated

Session Time Limit

Set a limit on how long you can play in a single session. When the time is up, you'll receive a system reminder and the option to end your session.

With Reminders

Cooling-Off Period

Take a break of 1, 7, 14, or 30 days. During this period, you won't be able to access your account. Your account will reactivate automatically once the break ends.

Flexible Duration

Self-Exclusion

Lock your account completely for 3 months, 6 months, 1 year, or 5 years. Your account cannot be accessed under any circumstances during this period.

Strictly Enforced

Support & Guidance

Our trained support team is available 24/7. If you have any concerns about your betting, speak with us confidentially.

Completely confidential

Recognising the Warning Signs

Betting addiction doesn't develop overnight — it builds gradually. Watch out for the following signs in yourself or someone you know.

Betting Beyond Your Budget

Betting beyond your means or with borrowed money.

Chasing Losses

Betting more to chase losses.

Concealment

Hiding your betting activity from family or friends.

Emotional Distress

Feeling restless or irritable when not betting.

Damaged relationships

Betting causing problems in family or social relationships.

Difficulty concentrating at work

Losing focus on studies or work.

How to Set Up the Tools

Go to the Profile menu

Click your name in the top right corner and select "Settings".

Open the "Responsible Gaming" Section

Inside Settings, look for the "Responsible Gaming" tab.

Choose the Limit That Works for You

Deposit limit, loss limit, cooling-off, or self-exclusion — select whichever applies to you.

Confirm

Enter the amount or duration and click the "Confirm" button. Verify with SMS OTP.

If you're unable to set it yourself, Help Centre Let us know via live chat — we will help you right away.

Limit Details

The table below provides full details on how each responsible gaming tool works and how long it stays in effect.

Tool Name	Time to Take Effect	Rules for Changes	Duration Options
Deposit Limit	Immediate (When Lowering)	72-hour waiting period to increase	Daily / Weekly / Monthly
Loss Limit	Instant	72-hour waiting period to increase	Daily / Weekly / Monthly
Session Time Limit	Instant	Adjustable at any time	30 Minutes to 8 Hours
Cooling-Off Period	Instant	Cannot Be Cancelled Before Expiry	1 / 7 / 14 / 30 Days
Self-Exclusion	Instant	Cannot Be Cancelled Before Expiry	3 months / 6 months / 1 year / 5 years

Take a quick self-check

Answer the following questions based on your experience over the past 30 days. This is not a diagnosis — it is simply a way to become more aware of your own habits.

Gaming Behaviour Self-Assessment

I have bet beyond my means or outside my planned budget.

I have placed more bets in an attempt to recover money I lost.

I have hidden my betting habits from family or friends.

Felt restless or irritable when unable to bet.

Betting has taken time away from work, studies, or family.

I have bet using borrowed money or funds set aside for essential expenses.

Our Commitment to Responsible Gaming

At tk10i, responsible gaming is not about meeting a legal requirement — it is something we consider our ethical duty. We know that behind every user is a family and a life. Helping protect that life is part of what we do.

Problem gambling is a real issue in the Bangladesh context. Financial pressure, easy access, and the lure of quick wins can draw people into betting habits that end up being harmful. tk10i's Responsible Gaming section is an active step toward addressing this problem.

Responsible betting means playing for fun, not in pursuit of winnings. When betting starts causing stress instead of enjoyment, that is your warning sign.

Our algorithm actively monitors for unusual betting patterns. If someone suddenly starts placing significantly more bets, or chases losses with large wagers, the system takes note and sends them a support message. From a business perspective, this may mean losing some revenue — but that's a small price to pay for a person's wellbeing.

We maintain strict age verification to protect minors from betting. If an underage individual manages to create an account and is identified, the account is closed immediately. If you suspect a child or teenager in your household is using tk10i, please contact our Help Centre Let us know now.

As part of our responsible gaming commitment, we also train our staff regularly. Every member of our customer service team knows how to respond with empathy when a user is in distress — providing human support, not sales pressure.

Above all, remember — asking for help is not weakness, it takes courage. If you feel betting is affecting your life, take action today. A small step — such as setting a deposit limit or taking a week-long cooling-off period — can often make a significant difference.

FAQ

There are a few possible reasons your account may be locked. First, you may have previously activated a cooling-off period or self-exclusion that is still in effect. Second, your account may have been temporarily locked for security reasons due to multiple failed password attempts. Third, your account may be under review due to a pending KYC verification or a suspected breach of terms. If the lock is due to a cooling-off period or self-exclusion — the account cannot be reopened until the period ends; this is by design. For incorrect passwords, use the "Forgot Password" option. For any other reason, Help Centre Get in touch — we'll have a resolution for you within 24 hours.

tk10i charges no withdrawal fees of its own — meaning every penny you withdraw goes directly to your mobile banking account. However, bKash, Nagad, or Rocket may apply their own cash-out charges in line with their respective policies. Withdrawal limits: minimum ৳200 per request. Daily maximum limits vary by account verification level — KYC-verified accounts generally qualify for higher limits. VIP members have access to even higher limits. For full details on your limits, visit the "Withdrawal" section of your account.