Tk10i FAQ — Your questions answered, right here

You can update your tk10i account profile information — however, how much you can change depends on your KYC verification status.

General Information (name, date of birth):

• Log in → Click the profile icon → Select "Account Settings".
• Click the edit icon under the "Personal Information" section.
• Make the necessary changes and tap "Save".

Change Mobile Number:

• For security purposes, OTP verification is required to change your phone number.
• An OTP will be sent to both your old and new number — you'll need to verify both.
• If your old number is no longer active, Help Centre Please contact us with your ID.

Changing your full name after KYC verification may require approval from the support team, along with a copy of your national ID.

Withdrawals from tk10i are quick and easy, available through Bangladesh's most popular mobile banking services.

Withdrawal Steps:

• Log in → go to the "Wallet" or "Withdrawal" section.
• Choose a payment method: bKash, Nagad or Rocket।
• Enter your registered number or account number and input the amount.
• Verify the OTP and tap "Confirm".

Limits & Timeframes:

• Minimum Withdrawal: ৳200
• Daily limits are higher for KYC-verified accounts.
• Typically Within 15–30 Minutes The funds will be delivered.
• During peak hours, processing may take up to 2 hours.

Tk10i does not charge any withdrawal fees. However, your mobile banking provider may apply their standard cash-out charges. To withdraw bonus funds, you must first meet the wagering requirements.

As part of responsible gaming, tk10i gives you full control over your account. There are two options available:

1. Temporary Break (Cooling-Off / Self-Exclusion):

• Log in → Settings → "Responsible Gaming" section.
• Choose a "Cooling Off Period": 1, 7, 14, or 30 days.
• Or choose "Self-Exclusion": 3 months, 6 months, 1 year, or 5 years.
• Verify the OTP — it will take effect immediately.

2. Permanently Close Account:

• Help Centre Submit a request via live chat or email.
• Any remaining balance must be withdrawn first.
• After verifying your identity, the support team will close your account within 48 hours.

If you need help or have concerns about your betting, Responsible Gaming You'll find more information on the page.

The app may fail to open for several reasons. Following the steps below will resolve the issue in most cases:

Initial Steps:

• Force close the app and restart your phone.
• Check your internet connection — make sure your mobile data or Wi-Fi is working properly.
• Check whether a new version of the app is available and update it.

Clear Cache:

• Android: Settings → Apps → tk10i → Storage → Clear Cache।
• IOS: Uninstall the app and reinstall it.

Reinstall:

• If you have an older version installed, uninstall it and download the latest APK from the official site.
• On Android, make sure "Install from unknown sources" is enabled.

If the issue persists, Help Centre Contact us with your phone model and Android/iOS version.

Slots are a massive category on tk10i, and not all slots are alike. Based on gameplay style and features, there are several main types:

• Classic Slots (3-Reel): Simple gameplay, three reels, and limited paylines. Perfect for beginners.
• Video Slots (5 reels or more): The most popular category. Features animations, theme music, and multiple paylines.
• Megaways Slots: The reel height changes with every spin, creating thousands of possible winning combinations.
• Progressive Jackpot Slots: A portion of every bet feeds into the jackpot pool — prizes worth crores of BDT are possible.
• Crash Games: A multiplier keeps climbing — cash out before it crashes.
• Fishing / Arcade Games: A mix of slots and skill-based games, very popular in Bangladesh.

All slots have a "Free Spin" or "Demo" mode — you can try them out without spending real money first.

Forgetting your password happens — resetting it on tk10i is simple and secure.

Reset via mobile OTP (fastest option):

• On the login page Go to the login page and click the "Forgot Password?" link.
• Enter your registered mobile number.
• Enter the 6-digit OTP sent to you via SMS (valid for 10 minutes).
• Enter a new password — at least 8 characters, ideally including a number.
• Tap "Confirm" to finish, then log in with your new password.

If your number has changed or you're not receiving the OTP:

• Help Centre Contact us via email or live chat.
• Please have your registration name, email address, and national ID number ready.
• After verifying your identity, the support team will assist you with a manual reset.

Never share your password with anyone for your own security, and change it every 3 months.